Disclaimer: Our website and publications aim to give you general information to help you make financial decisions. It is intended for consumers of UK financial services resident in the UK. It is not advice, nor can it take account of your own particular circumstances. Our helpline can answer general enquiries about financial products and services on 0300 500 5000, and give you information and pointers to help you work out what’s right for you. For advice with a view to making decisions about your own circumstances you should consult a financial or other professional adviser.

© The Consumer Financial Education Body Limited.

Complaints resolution

Complaints about firms

If you want to make a complaint about a financial services firm, please see If things go wrong or get a copy of our Making a complaint guide – see Free printed guides.

If you’re unhappy with the way a financial services firm has dealt with your complaint, you may be able to take it to the Financial Ombudsman Service – see Related links.

Complaints about CFEB

We are committed to helping consumers understand and engage with their finances. If you have a comment about any aspect of our work, your feedback helps us to identify areas where we can improve our service to you.

If you have a complaint or would like to comment on our work please contact us:

  • by phone to a member of our Chief Executive’s Office on 0207 943 0600;
  • in writing to Consumer Financial Education Body, 25 The North Colonnade, Canary Wharf, London, E14 5HS; or
  • by email to financial.capability@moneymadeclear.org.uk.

We will send you an acknowledgement within 5 working days and reply to you within 10 working days.

To ensure that we learn from the feedback we receive, our Board gets regular reports summarising any complaints and comments we have received and the actions we have taken.