Calls to 0300 numbers should cost no more than 01 or 02 UK-wide calls, and are included in inclusive mobile and landline minutes. 0845 numbers will be charged at the local rate based on current charges from BT landlines. Charges for calls from mobile phones and other networks may vary. Check with your telephone provider for their charges.

Advertising Standards Authority (ASA)
www.asa.org.uk
Tel – 020 7492 2222
Textphone – 020 7242 8159

Ofcom (Office of Communications)
www.ofcom.org.uk
Tel – 020 7981 3040 or 0300 123 3333
Textphone – 020 7981 3043 or 0300 123 2024

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For information on Direct Debit and Direct Credit
Bacs
www.bacs.co.uk/bacs/consumers/
Tel – 0870 165 0018

For information on interest rates, banknotes and financial stability
Bank of England
www.bankofengland.co.uk

Tips on how to stay safe online or to report a scam
Banksafe online
www.banksafeonline.org.uk
Report a scam – reports@banksafeonline.org.uk

For general leaflets
British Bankers' Association (BBA)
www.bba.org.uk
Tel – 020 7216 8800

For general leaflets
Building Societies Association (BSA)
www.bsa.org.uk
Tel – 020 7520 5900

For information on the cheque clearing cycle
Cheque & Credit Clearing Company
www.chequeandcredit.co.uk/information/-/page/the_cheque_clearing_cycle
Tel – 020 7711 6259

Banking information for people with mental health problems and learning disabilities
Mental Health Foundation
www.mentalhealth.org.uk
Tel – 020 7803 1101

To trace a lost current or savings (dormant) accounts
My lost account (from the BBA, BSA and NS&I)
www.mylostaccount.org.uk

Information from the leading trade association for the cards industry in the UK
The UK Cards Association
www.theukcardsassociation.org.uk

Information on automated payments and Faster Payments Service
UK Payments Administration Ltd
www.ukpayments.org.uk
Tel – 020 7711 3259

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For information on mortgages and the home-buying process
Council of Mortgage Lenders
www.cml.org.uk/cml/consumers

For details about Energy Performance Certificates (England and Wales only)
Directgov
www.direct.gov.uk/en/HomeAndCommunity/BuyingAndSellingYourHome/
Homeinformationpacks/DG_171685

For details about Stamp Duty
HM Revenue & Customs
www.hmrc.gov.uk/sdlt
Tel – 0845 603 0135

For details about Home Reports (Scotland only)
Home Report Scotland
www.homereportscotland.co.uk
Tel – 0845 602 1315

For housing advice and information
Shelter
www.shelter.org.uk
Tel – 0808 800 4444 (7 days a week 8-midnight)

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Information about choosing a care home
Age UK
www.ageuk.org.uk/home-and-care/care-homes/finding-a-care-home/

NHS choices
www.nhs.uk/carersdirect/guide/practicalsupport/pages/carehomes.aspx

For help in choosing a care home
Care Quality Commission
www.cqc.org.uk
Tel – 03000 616161
Email – enquiries@cqc.org.uk

Introduction to care homes
Directgov
www.direct.gov.uk/en/HealthAndWellBeing/HealthServices/CareHomes/DG_10031407

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General information from the government
Directgov
www.direct.gov.uk

General information
NHS choices
www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx

Free financial guides for people affected by cancer
Macmillan Cancer Support
www.be.macmillan.org.uk
Tel – 020 7840 4921

Various factsheets on banking, insurance and benefits
Mencap
www.mencap.org.uk
Helpline – 0808 808 1111

Working with children, adults and people in later life
Mental Health Foundation
www.mentalhealth.org.uk

Money and mental health section
Mind
www.mind.org.uk
Tel – 0845 766 0163 (Mon-Fri 9-5)

Helping to ease the financial stress – for cancer sufferers and their families
Omagh Independent Advice Services
www.dealingwithcancer.co.uk
Tel – 028 8224 3252

Making decisions for someone else
The Office of the Public Guardian
www.publicguardian.gov.uk/decisions/decisions.htm
Tel – 0300 456 0300

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A guide for expectant parents
Parent’s guide to money (from CFEB)
www.moneymadeclear.org.uk/parents
Hard-copy guides are given to expectant mothers by their midwife at between 16 and 20 weeks into their pregnancy

Information about the Child Trust Fund from HM Revenue & Customs
Child Trust Fund
www.childtrustfund.gov.uk

Guide to childcare and other information
Daycare Trust
www.daycaretrust.org.uk/news.php?id=3
Tel – 0845 872 6251

Parenting information and help from the government
Directgov
www.direct.gov.uk/en/Parents/index.htm

Information for single parents
Gingerbread
www.gingerbread.org.uk
Tel – 0808 802 0925 (Mon, Tues, Thurs, Fri 9-5, Wed 9-8)

Child benefit
HM Revenue & Customs
www.hmrc.gov.uk/childbenefit
Tel – 0845 302 1444

Tax credits
HM Revenue & Customs
www.hmrc.gov.uk/taxcredits
Tel – 0845 300 3900

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For members of occupational salary-related pension schemes that wound up between January 1997 and April 2005
Financial Assistance Scheme
www.pensionprotectionfund.org.uk/FAS/Pages/Fas.aspx
Tel – 0845 604 4585
Textphone – 0845 604 4139

For financial services firms
Financial Services Compensation Scheme (FSCS)
www.fscs.org.uk
Tel – 020 7892 7300 or 0800 678 1100

For members of occupational salary-related pension schemes
Pension Protection Fund
www.pensionprotectionfund.org.uk
Tel – 0845 600 2541
Minicom – 0845 609 9899

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Shopping in the UK
Consumer Direct from the Office of Fair Trading (OFT)
www.consumerdirect.gov.uk/after_you_buy/making-complaint
Tel – 0845 404 0506

Financial services
Financial Ombudsman Service
www.financial-ombudsman.org.uk
Tel – 0800 0234 567 or 0300 1239 123

Pensions
The Pensions Advisory Service
www.pensionsadvisoryservice.org.uk
Tel – 0845 601 2923
Womens & pensions helpline – 0845 600 0806

The Pensions Ombudsman
www.pensions-ombudsman.org.uk
Tel – 020 7630 2200

Tax credits
Tax Credit Office
www.direct.gov.uk/en/MoneyTaxAndBenefits/TaxCreditsandChildBenefit/TaxCredits/DG_073823
Tel – 0845 300 3900
Textphone – 0845 300 3909

Resolving disputes without going to court
The National Mediation Helpline
www.nationalmediationhelpline.com/index.php
Tel – 0845 6030 809

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Online Citizens Advice Bureau service
Citizens Advice Bureau Adviceguide
www.adviceguide.org.uk

Find your local Citizens Advice Bureau
Citizens Advice Bureau
www.citizensadvice.org.uk

An independent consumer organisation for Northern Ireland’s consumers
Consumer Council
www.consumercouncil.org.uk
Tel – 028 9067 2488

A resource for consumer advice in Northern Ireland
Consumer Line
www.consumerline.org
Tel – 0300 123 6262

Your rights when shopping in the UK
Consumer Direct from the Office of Fair Trading (OFT)
www.consumerdirect.gov.uk
Tel – 0845 404 0506

Consumer information and to find your local Trading Standards Office
Trading Standards
www.tradingstandards.gov.uk/advice/consumer-advice.cfm

Your rights when shopping in Europe
UK European Consumer Centre
www.ukecc.net
Tel – 08456 040 503 (Mon-Fri 10-3)

Expert, unbiased information to help you make the right choice, whatever you’re buying
Which?
www.which.co.uk

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Prevent card fraud
Card Watch
www.cardwatch.org.uk

Information about MasterCard SecureCode, which protects your MasterCard card when you shop online at participating merchants
Mastercard
www.mastercard.com/uk/personal/en/cardholderservices/securecode/index.html

Information from the leading trade association for the cards industry in the UK
The UK Cards Association
www.theukcardsassociation.org.uk

Information about Verified by Visa, which protects your Visa card when you shop online at participating merchants
Visa
www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp

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For your credit reference report
Callcredit
www.callcreditcheck.co.uk

Equifax
www.equifax.co.uk

Experian
www.experian.co.uk
Tel – 0844 481 8000

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Online Citizens Advice Bureau service
Citizens Advice Bureau Adviceguide
www.adviceguide.org.uk

Find your local Citizens Advice Bureau
Citizens Advice Bureau
www.citizensadvice.org.uk

For free, confidential advice and support to anyone who is worried about debt
Consumer Credit Counselling Service
www.cccs.co.uk
Tel – 0800 138 1111 (Mon-Fri 8-8)
Mortgage arrears helpline – 0800 975 9558

Free debt information and advice
Credit Action
www.creditaction.org.uk

Free debt information and advice
Debt Advice Foundation
www.debtadvicefoundation.org
Tel – 0800 043 4050

Mortgage arrears help
Housing Debt Helpline Wales
www.housing-debt-helpline-wales.org
Tel – 0800 107 1340

To find a local, free money advice agency
Money Advice Scotland
www.moneyadvicescotland.org.uk
Tel – 0141 572 0237

For free confidential and independent advice on how to deal with debt problems
National Debtline
www.nationaldebtline.co.uk
Tel – 0808 808 4000 (Mon-Fri 9-9, Sat 9.30-1 and 24-hour voicemail to request an information pack or factsheet)

For free debt advice
Payplan
www.payplan.com
Tel – 0800 280 2816

For housing debt advice
Shelter
www.shelter.org.uk
Tel – 0808 800 4444 (7 days a week 8-midnight)

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To check a firm is authorised to give financial advice
Financial Services Authority (FSA)
www.fsa.gov.uk/register/
Tel – 0845 606 1234
Minicom/Textphone – 0845 730 0104

Find an insurance broker
British Insurance Brokers Association (BIBA)
www.biba.org.uk
Tel – 0870 950 1790

Find an ethical product or provider
Ethical Investment Research Service (EIRIS)
www.yourethicalmoney.org

For an insurance broker who is an IIB member
The Institute of Insurance Brokers (IIB)
www.iib-uk.com

Find an Independent Financial Adviser, mortgage broker or financial intermediary in your local area
MyLocalAdviser
www.mylocaladviser.co.uk

Find up to 6 PFS members to advise you on particular financial aspects
The Personal Finance Society
www.findanadviser.org

Find an Independent Financial Adviser, mortgage adviser or solicitor in your local area
Unbiased.co.uk
www.unbiased.co.uk

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For help in organising your finances to meet your life goals

For financial planning
Institute of Financial Planning
www.financialplanning.org.uk/consumers

For financial planning
Personal Finance Society
www.findanadviser.org

Information for young people

Resources for 16-24 year olds on budgeting and how to look after money
What about money? (from CFEB)
www.whataboutmoney.info

Scottish youth information for 11-26 year olds
Young Scot
www.youngscot.org
Tel – 0808 801 0338

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For a list of registered providers
Funeral Planning Authority (FPA)
www.funeralplanningauthority.com
Tel – 0845 601 9619

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Network of advice services
AdviceUK
www.adviceuk.org.uk

Working with and for older people
Age UK
www.ageuk.org.uk
Tel – 0800 169 6565 (7 days a week, 8-7)

Online Citizens Advice Bureau service
Citizens Advice Bureau Adviceguide
www.adviceguide.org.uk

Find your local Citizens Advice Bureau
Citizens Advice Bureau
www.citizensadvice.org.uk

Your rights when shopping in the UK
Consumer Direct (from the OFT)
www.consumerdirect.gov.uk

A resource for consumer advice in Northern Ireland
Consumer Line (Northern Ireland)
www.consumerline.org
Tel – 0300 123 6262

Government website for citizens
Directgov
www.direct.gov.uk

Advice and counselling for couples
Relate
www.relate.org.uk
Tel – 0300 100 1234

Information for 16-24 year olds
What about money? (from CFEB)
www.whataboutmoney.info

Scottish youth information for 11-26 year olds
Young Scot
www.youngscot.org
Tel – 0808 801 0338

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Social housing and care homes
Directgov
www.direct.gov.uk

Advice and support on finding a place to live
Shelter
www.shelter.org.uk
Tel – 0808 800 4444 (7 days a week 8-midnight)

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Comparison tables (PPI and mortgage PPI)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/PPI

For factsheets and information on insurance
ABI Information zone
www.abi.org.uk

For insurance guides and Find a Broker service
British Insurance Brokers Association (BIBA)
www.biba.org.uk
Tel – 0870 950 1790

Use the house rebuilding cost calculator to find out whether you have enough buildings insurance
Building Cost Information Service (BCIS)
www.bcis.co.uk

Apply for a European Health Insurance Card
European Health Insurance Card (EHIC)
www.ehic.org.uk
Tel – 0845 605 0707 or pick up a form at the Post Office

Find an ethical product or provider
Ethical Investment Research Service (EIRIS)
www.yourethicalmoney.org

For an insurance broker who is an IIB member
The Institute of Insurance Brokers (IIB)
www.iib-uk.com

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Comparison tables (investment bonds)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/InvestmentBonds

Comparison tables (unit trust and OIEC ISAs)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/UnitTrust

To buy and sell with-profits endowment policies
Association of Policy Market Makers
www.apmm.org
Policy valuation/sales enquiries – 0845 011 9406

For investor information and how to find an investment manager or stockbroker
Association of Private Client Investment Managers and Stockbrokers
www.apcims.co.uk
Tel – 020 7448 7100

To claim repayments for Ulster Savings Certificate
Department of Finance and Personnel
www.dfpni.gov.uk
Tel – 028 9185 8111

Find an ethical product or provider
Ethical Investment Research Service (EIRIS)
www.yourethicalmoney.org

For investor guides and details of how to find a fund manager
Investment Management Association (IMA)
www.investmentuk.org
Tel – 020 7269 4639

To find out more about bonds
InvestinginbondsEurope.org
www.investinginbondseurope.org

For details of savings and investments backed by the government
National Savings & Investments (NS&I)
www.nsandi.com
Tel – 0500 007 007

To trace forgotten investments
The Unclaimed Assets Register
www.uar.co.uk
Tel – 0870 241 1713

To check US securities dealers
US National Association of Securities Dealers (NASD) Broker Check
www.finra.org

To check US brokers and advisers
US Securities and Exchange Commission
www.sec.gov

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Information about the legal system
Citizens Advice Bureau
England – www.adviceguide.org.uk/index/your_rights/legal_system.htm
Northern Ireland – www.adviceguide.org.uk/nireland/your_rights/legal_system_nireland.htm
Scotland – www.adviceguide.org.uk/scotland/your_rights/legal_system_scotland.htm
Wales – www.adviceguide.org.uk/wales/your_rights/legal_system.htm

Free legal information in England and Wales
Community Legal Service
www.clsdirect.org.uk
Tel – 0845 345 4345

Find your local Law Centre
Law Centres Federation
www.lawcentres.org.uk/lawcentres

For free legal advice, if you are eligible for legal aid in Northern Ireland
Northern Ireland Legal Services Commission
www.nilsc.org.uk
Tel – 028 9040 8888

For advice about eligibility for legal aid or where to find a legal aid solicitor in Scotland
Scottish Legal Aid Board
www.slab.org.uk
Tel – 0845 122 8686

To find a solicitor in England and Wales
The Law Society (England & Wales)
www.lawsociety.org.uk
Tel – 020 7242 1222

To find a solicitor in Northern Ireland
The Law Society of Northern Ireland
www.lawsoc-ni.org
Tel – 028 9023 1614

To find a solicitor in Scotland
The Law Society of Scotland
www.lawscot.org.uk
Tel – 0131 226 7411

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The Consumer Credit Act 1974 requires most businesses that offer goods or services on credit or lend money to consumers to be licensed by the OFT.
Office of Fair Trading (OFT)
www.oft.gov.uk

Consumer advice on your rights (England, Scotland & Wales)
Consumer Direct
www.consumerdirect.gov.uk
Tel – 0845 404 0506

A resource for consumer advice in Northern Ireland
Consumer Line (Northern Ireland)
www.consumerline.org
Tel – 0300 123 6262

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Stay safe online
Bank safe online
www.banksafeonline.org.uk

Get Safe Online
www.getsafeonline.org

Prevent card fraud
Be card smart
www.becardsmart.org.uk/home

Card Watch
www.cardwatch.org.uk

Protect yourself from identity theft
CIFAS (The UK's fraud prevention service)
www.cifas.org.uk

Home Office Identity Fraud Steering Committee
www.identitytheft.org.uk

Information Commission (Personal information toolkit)
www.ico.gov.uk

Scams
City of London Police (Boiler room fraud)
www.cityoflondon.police.uk/CityPolice/Departments/ECD/Fraud/boilerroom.htm

Consumer Direct (Stamp out scams)
www.consumerdirect.gov.uk/watch_out
Tel – 0845 404 0506

Consumer Line (Northern Ireland) (Information on scams)
www.consumerline.org
Tel – 0300 123 6262

Working to combat fraud and prevent you becoming a victim
Metropolitan Police Fraud Alert
www.met.police.uk/fraudalert

Information about countering money laundering
Joint Money Laundering Steering Group (JMLSG)
www.jmlsg.org.uk

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For mortgage or rent arrears help, see Debt.

Comparison tables (mortgages)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/Mortgages

For general information on buying and selling, buy-to-let and equity release
Council of Mortgage Lenders (CML)
www.cml.org.uk/cml/consumers

For details about Energy Performance Certificates (England and Wales only)
Directgov
www.direct.gov.uk/en/HomeAndCommunity/BuyingAndSellingYourHome/
Homeinformationpacks/Energyperformancecertificates/index.htm

Private renting
Directgov
www.direct.gov.uk/en/HomeAndCommunity/BuyingAndSellingYourHome/RentingAHome/index.htm

Find an ethical product or provider
Ethical Investment Research Service (EIRIS)
www.yourethicalmoney.org
Tel – 020 7840 5700

For details about Home Reports (Scotland only)
Home Report Scotland
www.homereportscotland.co.uk
Tel – 0845 602 1315

Letting agencies
Shelter
http://england.shelter.org.uk/get_advice/finding_a_place_to_live/renting_privately/letting_agencies

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Comparison tables (stakeholder and personal pensions)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/Pensions

Comparison tables (annuities)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/Annuities

General pensions information
Build a better future
http://betterfuture.direct.gov.uk/index.html

For information on State pensions
Directgov
www.direct.gov.uk/en/Pensionsandretirementplanning/StatePension/index.htm

For information on Pension Credit
Directgov
www.direct.gov.uk/en/Pensionsandretirementplanning/PensionCredit/index.htm

For a Pension Credit booklet
The Pension Service
www.direct.gov.uk/en/Diol1/DoItOnline/DG_182376
Tel – 0800 991 234
Textphone – 0800 169 0133

Find an ethical product or provider
Ethical Investment Research Service (EIRIS)
www.yourethicalmoney.org

Compensation fund for members of occupational salary-related pension schemes that wound up between Jan 1997 and April 2005
Financial Assistance Scheme
www.pensionprotectionfund.org.uk/FAS/Pages/Fas.aspx
Tel – 0845 600 2541

For information about contracting out of the additional State pension
HM Revenue & Customs
www.hmrc.gov.uk/faqs/nicqcoeg.htm
Contracted out helpline – 0845 915 0150

Compensation fund for members of occupational salary-related pensions schemes
Pension Protection Fund
www.pensionprotectionfund.org.uk
Tel – 0845 600 2541br /> Minicom – 0845 6099899

To trace a lost pension
Pension Tracing Service
www.direct.gov.uk
Tel – 0845 600 2537
Textphone – 0845 300 0169 (open Mon-Fri 9-5)

For general information on all pensions
The Pensions Advisory Service
www.pensionsadvisoryservice.org.uk
Tel – 0845 601 2923
Women & pensions helpline – 0845 600 0806

Pensions complaints resolution
The Pensions Ombudsman
www.pensions-ombudsman.org.uk
Tel – 020 7630 2200

Information for scheme members, trustees and employers
The Pensions Regulator
www.thepensionsregulator.gov.uk
Tel – 0870 606 3636

For pension leaflets
The Pension Service
www.direct.gov.uk/en/Diol1/DoItOnline/DG_179755
Tel – 0845 606 0265
Minicom/textphone – 0845 606 0285
Booklet order line – 0845 731 3233
Minicom/textphone order line – 0845 604 0210

For information about National Employment Savings Trust (NEST)
NEST Corporation
www.nestpensions.org.uk
Tel – 020 7940 8519

To get a State Pension forecast
The State Pension forecasting team
www.direct.gov.uk/en/Pensionsandretirementplanning/StatePension/
StatePensionforecast/DG_10014008
Tel – 0845 300 0168
Textphone – 0845 300 0169 (Mon-Fri 8-8 and Sat 9-1)

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Dealing with redundancy
BBC Raw
www.bbc.co.uk/raw/money/redundancy

Help getting back to work
Directgov – Back to work website
http://backtowork.direct.gov.uk/

Help with your CV
Directgov – Careers Advice
www.careersadvice.direct.gov.uk/helpwithyourcareer/writecv

Information on your rights
Advisory, Consiliation and Arbitration Service (Acas) (England, Scotland and Wales)
www.acas.org.uk/index.aspx?articleid=1565
Tel – 0845 74 74 747

Labour Relations Agency (Northern Ireland)
www.lra.org.uk/index/employment-questions-and-answers/redundancy.htm
Tel – 028 9032 1442

Worksmart
www.worksmart.org.uk/rights/redundancy

Emotional support
NHS Credit Crunch Stressline
www.nhs.uk/Livewell/Onabudget/Pages/Creditcrunchstresshelp.aspx
Tel – 0300 123 2000

Relate
www.relate.org.uk
Tel – 0300 100 1234

Samaritans
www.samaritans.org
Tel – 0845 790 9090

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A government department which registers all limited companies in England, Scotland, Wales, as well as some in Northern Ireland (except credit unions and industrial and provident societies)
Companies House
www.companieshouse.gov.uk

Registration of credit unions and industrial and provident societies in Northern Ireland
Registry of Credit Unions and Industrial and Provident Societies
www.detini.gov.uk

UK's financial services regulator
Financial Services Authority
www.fsa.gov.uk
FSA Register – www.fsa.gov.uk/register/

Claims management companies
Ministry of Justice
www.claimsregulation.gov.uk/search.aspx

Sale of goods and credit licences
Office of Fair Trading
www.oft.gov.uk

Consumer credit register
Office of Fair Trading
www2.crw.gov.uk/pr/Default.aspx

Work-based pensions
The Pensions Regulator
www.thepensionsregulator.gov.uk

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Comparison tables (savings accounts and cash ISAs)
Consumer Financial Education Body (CFEB)
www.moneymadeclear.org.uk/tables/bespoke/SavingsAccount

To find a credit union
ACE Credit Union Services
www.acecus.org
Tel – 0191 244 4061

Association of British Credit Unions Ltd (ABCUL)
www.abcul.coop
Tel – 0161 832 3694

Scottish League of Credit Unions
www.scottishcu.org
Tel – 0141 774 5020

UKCreditUnions Ltd
www.ukcu.co.uk
Tel – 01706 215 082

To find a credit union in Liverpool or Merseyside
RAISE Benefits Advice Team
http://raise.devait.com/creditunions.aspx

For tips to stay safe online
Banksafe online
www.banksafeoneline.org.uk

For general leaflets on opening and managing a bank account
British Bankers' Association (BBA)
www.bba.org.uk

For general information about building societies
Building Societies Association (BSA)
www.bsa.org.uk
Tel – 020 7520 5900

Find an ethical product or provider
Ethical Investment Research Service (EIRIS)
www.yourethicalmoney.org

For information or questions about the tax rules for ISAs
HM Revenue & Customs
www.hmrc.gov.uk/isa/welcome.htm
ISA helpline – 0845 604 1701

To find lost current or savings (dormant) accounts
My lost account (from the BBA, BSA and NS&I)
www.mylostaccount.org.uk

For details of savings and investments backed by the government
National Savings & Investments (NS&I)
www.nsandi.com
Tel – 0845 964 5000

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Compare gas and electricity costs using companies approved to offer advice about switching fuel supplier
Consumer Focus
How to change supplier – www.consumerfocus.org.uk/energy-help-and-advice/households/how-to-switch
Price comparison services – www.consumerfocus.org.uk/energy-help-and-advice/price-comparison

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Online Citizens Advice Bureau service
Citizens Advice Bureau Adviceguide
www.adviceguide.org.uk

Tax, tax credits and other benefits
Directgov
www.direct.gov.uk

Car tax
Directgov
www.direct.gov.uk/en/Motoring/OwningAVehicle/HowToTaxYourVehicle/DG_10021514

Council tax
Directgov
www.direct.gov.uk/en/HomeAndCommunity/YourlocalcouncilandCouncilTax/CouncilTax/index.htm

Tax on buying property (Stamp duty)
Directgov
www.direct.gov.uk/en/MoneyTaxAndBenefits/Taxes/TaxOnPropertyAndRentalIncome/DG_4015918

Dealing with HM Revenue & Customs (HMRC)
Directgov
www.direct.gov.uk/en/MoneyTaxAndBenefits/Taxes/ContactOrDealWithHMRC/index.htm

Tax help for people on low incomes (inc students, pensioners, disabled, and migrant workers)
Low Incomes Tax Reform Group
www.litrg.org.uk

Taxaid
www.taxaid.org.uk

Grant search
Turn2us
www.turn2us.org.uk

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Financial protection by ATOL
Civil Aviation Authority
www.caa.co.uk/default.aspx?catid=1080

General information about travelling abroad
Directgov
www.direct.gov.uk/en/TravelAndTransport/TravellingAbroad/index.htm

Driving abroad
Directgov
www.direct.gov.uk/en/Motoring/DriverLicensing/DG_10023103

Passports
Directgov
www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm

Travel health and the EHIC card
Directgov
www.direct.gov.uk/en/TravelAndTransport/TravellingAbroad/BeforeYouTravel/DG_4019496

Travel and living abroad
Foreign & Commonwealth Office (FCO)
www.fco.gov.uk/en/travel-and-living-abroad

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