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Share scams (also known as boiler room scams)

The catch

REMEMBER: IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS!

It sounds obvious, but if a stranger rings you out of the blue and tries to sell you shares in companies you've probably never even heard of - take great care.

They may be part of a financial scam using hard-sell tactics to persuade you to buy shares.

If you buy them, you may be left with potentially worthless shares. You may also have no rights to complain or claim compensation from the relevant UK schemes as most of these boiler room scams are based overseas.

The first time you hear from such firms could be by post or email, or they might advertise their services over the internet. They may offer you a free research report into a company in which you hold shares, or a free gift or a discount on their dealing charges.

“Nothing to lose”, you think, “and it's free”. So you sign on the dotted line and send your response in the freepost envelope. You think it must be OK because it’s got a UK address, so if anything goes wrong, you'll be able to complain.

BUT:

  • By signing on the dotted line, you have probably agreed to be contacted by the firm in the future. This was probably written in the small print of the mailshot.
  • The UK freepost address on the return envelope may simply be a forwarding address to an overseas address.

If you have been contacted by an unauthorised overseas firm in this way, it would help the Financial Services Authority (FSA), the UK's financial services regulator, if you could give it information on your dealings with the firm using its Online reporting form or calling its Consumer helpline or 0845 606 1234.

Other share scams

If you already own shares in a company, including those traded on AIM, you may receive a call from someone offering to buy your shares, usually at a higher price than their market value.

If the price of your shares is low, the offer will probably sound very attractive to you. They will also ask you to pay something up front, as a bond or other form of security, which they say you'll get back if the sale doesn't go ahead. They could also ask you to sign a form preventing you from disclosing details of the offer.

Don't be fooled by such an approach! It's probably no more than an advance fee scam – where you give them your money and never hear back from them again. They can be very persistent, phoning you many times and even sending you documents or forms to complete.

Firms cloning details of FSA-authorised firms

There has been a dramatic increase in unauthorised overseas share fraud firms using the names, registration numbers and addresses of firms and individuals authorised by the FSA in an attempt to convince consumers of their legitimacy. They even copy the websites of authorised firms, making subtle changes such as using different phone numbers.

Beware – fraudsters are using more high-risk strategies to obtain your money.

Protect yourself

Always make sure that the firm you use is on the FSA Register and is allowed to give financial advice before handing over your money. If they aren’t regulated by the FSA, you won't have access to complaints and compensation procedures if things go wrong. To find out if a firm is on the FSA Register, see Check the FSA Register.

However, don't just assume that because their name appears on the FSA Register they are who they say they are. Some callers may use the names of firms or individuals from the FSA Register to make you think they are legitimate. It's unusual for firms to call you out of the blue, so be wary if you're not expecting a call.

If you are in any doubt:

  • ask for the contact details of the person calling you;
  • check their identity with the firm they claim to work for, using the contact details on the FSA Register.
  • call the firm back on the switchboard number provided on the FSA Register to make sure that the call came from the legitimate authorised firm; and
  • report a bogus firm to the FSA as soon as possible using its Online reporting form or calling its Consumer helpline on 0845 606 1234.

Don’t listen to excuses about the caller using a direct line – if the call is genuine, a trustworthy firm won't mind you being careful! Report any suspicions to the firm and the FSA.

Lists of unauthorised firms

The FSA has published warning lists of firms that it knows operate in this way. However, remember that this type of firm is likely to change its name frequently, so if you can’t find a particular name on these lists that still doesn’t mean it’s genuine. See its lists of Unauthorised firms/individuals and Unauthorised overseas firms operating in the UK.

  • If the company is not authorised in the UK, then look carefully to see where the company is registered. Try to check whether the company is regulated in its home country. If it is, try to find out as much as possible about how regulation, ombudsmen and compensation schemes work there.
  • Financial firms authorised in a country in the European Economic Area (EEA) can offer certain products or services in any other EEA country if they have a passport that entitles them to do so. Such firms will be regulated in their home country and meet standards which have been agreed across all EEA countries. However, if the firm becomes insolvent and you have a claim for compensation, you will need to deal with the relevant authorities overseas.
  • If you have been contacted by an unauthorised overseas firm in this way, it would help the FSA if you would provide some information on your dealings with that firm using its Online reporting form.
  • The City of London Police is responsible for coordinating Operation Archway, the national intelligence reporting system for boiler room fraud. They have set up a website where you can get more information, including how to report suspected boiler rooms to them – see Related links.

If you do decide to go ahead and buy the shares:

  • Try to check the current price in the financial press or with a broker. These firms may be buying in shares from other brokers. If they do so, you may not pay the market price for the share.
  • Try to find time to do your own research before buying – look on the company's website if they have one, get hold of the annual report and read the financial press.
  • Be aware that it may be difficult to get evidence or confirmation of what shares you hold from the firm.
  • It may be even more difficult to sell them when you want to.